Can I create an order from the Square Terminal?

[Jefe1]

The title of this thread has been edited from the original: Order Creation from terminal

I’d like to create an order from the terminal, print a ticket, and then be able to manage the order all front the terminal

It seems like order functionality is limited to the iPad app.  Anyone know why?

[Summer2024 · Accepted solution]

Hi, @Jefe1 ! 

You're correct about the limitations. Here's what you need to know about order management on the Square Terminal:

Current Terminal Limitations

1. The Square Terminal has limited order management capabilities compared to the iPad app because:

   • It's designed primarily as a compact payment processing device
   • Has a simplified interface for quick transactions
   • Limited screen real estate for complex order management features

2. Key Features Missing on Terminal (compared to iPad):

   • Full order management system
   • Kitchen ticket printing customization
   • Complex order modifications
   • Order status tracking
   • Advanced table management

Available Workarounds

1. Basic Order Creation & Printing

   • You can create basic orders
   • Print basic receipts
   • Process payments
   • Add items and basic modifiers

2. For Kitchen Tickets

   • The Terminal can connect to Square kitchen printers
   • Basic ticket printing is supported
   • Basic item details and modifiers will print

Why These Limitations Exist

1. Hardware Design Focus:

   • Terminal is designed as a self-contained payment device
   • Prioritizes mobility and quick transactions
   • Limited processing power compared to iPads

2. Target Use Case:

   • Primarily designed for:
     • Simple retail transactions
     • Mobile payments
     • Basic item sales
   • Not optimized for:
     • Complex restaurant operations
     • Order tracking
     • Multiple ticket management

Recommendations

1. If You Need Full Order Management:

   • Consider using Square Register or Square for iPad
   • These platforms offer:
     • Complete order management
     • Kitchen ticket customization
     • Order tracking
     • More sophisticated modifications

2. If You Must Use Terminal:

   • Keep orders simple
   • Use basic printing functions
   • Consider using it alongside an iPad for more complex orders

3. Hybrid Setup Option:

   • Use Terminal for quick payments
   • Have an iPad available for complex orders
   • This gives you flexibility while maintaining mobility

I hope this provides some clarity!