Thanks for providing these @MUDE. Can I ask you to delete the ones with any sensitive information since it's a public platform (including the ones with the last 4 digits of the card) ? I was more interested in the last screenshot with the processing message.
It's tough to pinpoint what's going on since you've only had 1 report so far. The first troubleshooting step here would be to recreate this on your end with a test payment or have another customer use Clearpay - are you able to try this with the minimum amount possible?
Has your customer tried to contact Clearpay to confirm they were not blocking the payment by any chance ?
I would also suggest reaching out to Clearpay's support team directly since your customer is not being redirected from Clearpay's platform to your website. You can submit a written request via the Clearpay website.
If Clearpay is unable to help, I invite your to contact our Support Team either by phone or email so they can investigate further and file a ticket if needed.
Lou
Community Moderator, Square
After a year of supporting the Square Community, I'm leaving Square for a new adventure down under !
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
