Blank Overview Page on signing in

[DavidBastock]

I log into my Weebly account and the overview page is blank.  I've updated Chrome, cleared the cache and tried logging in with MS Edge.  Tried logging through my phone both on wifi and 5G, all give me a blank overview page.  Help!

[k_atie]

Hey @DavidBastock, thank you for flagging this to us, and welcome to the Square Community!

We are currently experiencing some issues whereby customer shave been unable to gain access to their Square Online/Weebly Dashboard. Our engineers are currently working on finding a fix. I'll make sure to update you on the thread once a resolution has been put in place.

Apologies for any inconvenience caused, and thank you for your patience!

[Breffni]

Hi @DavidBastock, just stepping in for Skyler here. 

Thanks for your patience while our team worked on this issue, it should be that you are not able to access your account. Can you please let me know if you are still experiencing an issue? 

[DavidBastock]

Hi Alegra, 

I've just tried again and still a completely blank page on the Dashboard.

KInd regards,

David.

[Breffni]

Thanks for confirming @DavidBasktock. 

I'm going to pass your case over to one of our colleagues from Weebly who will follow up with you as soon as possible. 

[DavidBastock]

Many thanks, I'll wait to hear from them.

[BernadetteA]

Hi @DavidBastock My apologies if you already provided this information in the thread, but can you confirm the website URL you are trying to access>? Thanks in advance! 😊

[BernadetteA]

Hi @DavidBastock I just wanted to check-in with you in case you missed my last response. I also have another thought on this. Is your Weebly account used for contributing or editing a website that belongs to another user? If so, there is a bug that prevents these types of accounts from loading the left menu panel, and not being able to see websites you have access to. 

Can you please let us know if you think this applies to you? We can escalate a request to our advanced support team, and they will be able to sort this out right away. 

Thanks again for your time and patience! 😊

[DavidBastock]

Hi Bernadettea, Yes I believe that's correct I am a user on another users account.

Thanks,

David.

[BernadetteA]

Thank you so much for confirming, David.

Your account should now be fixed for when you log in next. Can you please post here if you still see the blank page, or anything else you come across that does not appear to be working correctly? 

We apologize for any inconvenience thus far, and sincerely appreciate your patience here. ❤️

[DavidBastock]

Many thanks, the issue appears to be fixed now.