Balance Missing from POS App

[jwoolums]

I just updated my Point of Sale app and went to look at my current balance but the entire thing is missing. Usually I open the app and go to More > Balance but now Balance isn’t even an option. Is anyone else having trouble?

[Candlestore · Accepted solution]

@jwoolums ;

On my cell using Square 6.48 I have the Balance button where you say More- Balance.

On my Square Stand I do not have the Balance button there anymore. Version is Square for Retail 6.50.

I noticed this yesterday when I was comparing Transactions total to what was showing in Balance to check to see the difference because of the fees.  I got busy and forgot about this.  The other thing is I am not sure if this could be a Settings issue now.  So employees can not see what the Balance is suppose to be also.  I sign in on my POS as the Sales Team user and not as an Owner Account.  The Pins are different and I do this so I do not accidentally sign in and not sign out as the owner with all permissions enaabled for my sales staff to use.  My cell I use to check things around the store or when I am not at the store, but do not take sales on it so I use just the owners account to sign in there.

[Candlestore · Accepted solution]

@jwoolums ;

On my cell using Square 6.48 I have the Balance button where you say More- Balance.

On my Square Stand I do not have the Balance button there anymore. Version is Square for Retail 6.50.

I noticed this yesterday when I was comparing Transactions total to what was showing in Balance to check to see the difference because of the fees.  I got busy and forgot about this.  The other thing is I am not sure if this could be a Settings issue now.  So employees can not see what the Balance is suppose to be also.  I sign in on my POS as the Sales Team user and not as an Owner Account.  The Pins are different and I do this so I do not accidentally sign in and not sign out as the owner with all permissions enaabled for my sales staff to use.  My cell I use to check things around the store or when I am not at the store, but do not take sales on it so I use just the owners account to sign in there.

[jwoolums]

Thank you for letting me know! It makes me feel better that I’m not the only one. Just a little aggravating bc I am a one person business but I understand if it is for safety measures. Thanks again!

[Candlestore · Accepted solution]

@jwoolums ;

You can still see the Balance on your Square Dashboard on a computer, just not in the Square Pos apps.

[GatheringSonora]

I'm having this same issue (in 2025). My problem is, in order to make a cash deposit with their checking you HAVE to use the POS app on the phone. I can access my balance on my dashboard and transfer things more quickly for a fee, but I wanted to check to see if my local Walgreens was a cash deposit location and I guess I can't do that. It scares me though, like, if it's missing now, if I do convert to square checking how on earth am I going to make cash deposits?