Bad update, took us offline today

[AlamitosVineyar]

Looks as if square pushed a bad update today, not only is it a new user interface (horrid and hard to read btw) but it also took all of our registers offline (offline mode), and reset all of our wifi settings. Super disappointing.

Is there a way to opt-out of these updates? Square needs to QA more… 

disappointed customer

shaun 

[HC_Charlie]

Hello @AlamitosVineyar Shaun, I'm sorry you had this disruption. As a fellow retail seller, I too know how disruptive any change to systems can be to processes already in place at a business. I did not get this particular update (are you using Square Retail or Retail Plus?) but I feel your pain at having anything changed without advance notice. Square has a involved Beta community that does do testing prior to rolling out any changes, but I can't specifically address this update you've just received.

I agree that either opting out (unless a security update) of updates, or being able to schedule an update  (as in some cellphone OS updates) would be a welcomed feature. I hope your business was able to adapt quickly to these changes and rest assured Square is always looking for ways to improve products for their users.

[_Violet]

Hi @AlamitosVineyar - Thanks for reaching out to us here on the Square Seller Community👋😊

Some sellers experienced this brief issue, and our engineering team has now resolved it. You should be all set! We’re sorry for any inconvenience this may have caused.

In the future, you’re able to view updates and monitor the situation at issquareup.com.

Please let us know if you happen to run into any further issues.

[AlamitosVineyar]

Thank you, however can you please address the question about opting out of updates, and why a significant UX update was pushed without any notice? This was a massive issue for us as the owner of the business I was not at the winery yesterday and my staff were caught completely off guard by this update, it literally happened right in the middle of a large transaction at 5pm pdt, took us 45mins to figure out how to get the registers back online. Why was this update pushed during business hours?? Square needs to implement a schedule for updates like all modern IT systems out there today as well as an opt-out in the case of a large GUI change which was pushed without any notice. This GUI change also isn’t an improvement. It’s reduced the font size significantly and now I have to retrain staff on how to use it, again without any notice given to me prior to it being pushed.

still disappointed…

shaun 

[Proper]

The new small font is terrible. The whole order doesn’t fit on our screen anymore if we have a larger order, so it makes it easier to miss things. So tired of updates that are a) made without warning b) usually on a weekend in the middle of our busiest shifts and c) make things worse than they were before. Beyond frustrated. It happened again this weekend10/30/21 and 10/31/21! (And it’s happening RIGHT NOW!) 

[AlamitosVineyar]

It seriously is amateur hour. I’ve done product management of software for 25+yrs here in the Silicon Valley at some of the largest software companies in the world and we would never do updates this way. It just shows how inexperienced square is at supporting enterprise customers. This is not a consumer product which you can just force users to accept. square seems to have a fundamental disconnect from how it’s customers actually use the product.

I for one am actively looking for an alternative for my wineries POS system. I’ve reached out to square about this issue numerous times and they don’t seem to care that their updates break things; make them harder to use and are done during business hours with no way to configure or schedule otherwise like any real well thought out enterprises application does.

amateurs who don’t care about the businesses they serve sorry to say. 

shaun 

[Bouzagelato]

I also have a problem with the new update yesterday, I have Square POS register system, the problem is that the system is too slow on image based item (when I click at the item it took forever to show) to solve this I revert to previous experience, so please if someone can help me with this issue

[AlamitosVineyar]

We had to do the same, revert to previous experience (which wasn’t easy to find); I appreciate the notice that “…this is only temporary” without any indication as to how temporary.

seriously square, did you guys do any user experience study before pushing this update without any notice? Amateur hour software development. If this isn’t remedied we are looking to replace the POS with a more enterprise grade solution. 

Shaun