BCC in order confirmation emails

[familiarcards]

Is there a way to add BCC to online order confirmation or items shipped emails?

[tranguyen]

Hey @familiarcards, great to see you! 

At the moment, it isn't possible to automatically add a BCC to online order confirmation or item shipped emails. 

I can definitely raise this as a feature request to the appropriate team. Before I do so, would you mind sharing a bit more information around how you'd like the flow to work, who'd ideally be receiving these emails, etc.? That way, our team will have a bit more context as to why the feature is needed and I can also look into possible workarounds in the meantime as well. 

[familiarcards]

Thanks, it would be great if this is implemented.

BCC is necessary for TrustPilot automatic feedback service, see this article for details:

https://support.trustpilot.com/hc/en-us/articles/213703667

The idea is that TrustPilot receives shipping confirmation, and then following up with a customer a few days later to get feedback.

[tranguyen]

Thanks for the additional information @familiarcards! I'll definitely share this with our team as well so they can explore adding this as a feature.