Appointments calendar shows no availability to clients

[susanhanna]

Appointments calendar worked fine for weeks. Now I can book from the back end. But the calendar shows no availability for clients to book. all is grayed out. 

[isabelle]

Hey @susanhanna-

Thanks for posting on the Seller Community.

The last time a seller reported this issue, it turned out that the services they created were assigned to the wrong location, so no services were showing up on their booking site. Please take a look at your services and ensure that they are associated with the same location that your booking site is associated with.

If that does not resolve the issue, please reply back in this thread. 

[susanhanna]

Hi, @isabelle  . Thanks for responding. the issue is resolved. I got through by phone to support. It turns out that I had blocked off time after services but hadn't allotted that same amount of time in my hours of availability. 

This is absolutely NOT covered in any of the setup information. In any event, now I know. It all works fine now. 

[isabelle]

Hey @susanhanna!

Thanks for sharing that resolution. Sorry for the lack of communication there! 

[Spiffyjiffyllc]

My  calendar is not showing availability but the customer is seeing the time available when they are trying to book appointments online. 

[nika]

Hi @Spiffyjiffyllc. Check out Isabelle's answer here and make sure to check your locations (if you have multiple.) If the answers there miss the mark on what might be happening, you may want to reach out directly to our Appointments team.