Appointments Booking API stopped working on 09/06/...

johnsheard · ‎06-12-2023

Is anyone else having issues with the Booking API? Our implementation of it stopped working sometime on Friday 09/06/23. It looks like there is an issue with appointment availability - it is saying that all staff are available at all times and dates and when we try to proceed with a date the system hangs.

I've reported this to Square support but they are saying that they think it could be problem with our code. We haven't changed the code for many months so why would it suddenly stop working?

Breffni · ‎06-14-2023

Hi @johnsheard - thanks for flagging this!

This sounds stressful, did you have a developer build the code for you?

Breffni
Community Moderator, Ireland, Square
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johnsheard · ‎06-14-2023

Hi @Breffni ,

Yes we did use a developer to build our booking system. The latest is that it is still not working and Square support are investigating.

Breffni · ‎06-20-2023

Apologies for the delay @johnsheard - I'm glad to hear that our support team are investigating.

This will be the fastest way to get a resolution here.

Please let me know if there's anything I can do.

Breffni
Community Moderator, Ireland, Square
Sign in and click Mark as Best Answer if my reply answers your question ✨

After a wonderful three years supporting the Seller Community, I've moved teams!
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
Thank you for all the memories and connections—here’s to new adventures! 

Appointments Booking API stopped working on 09/06/23