App is but isn't installed...

[OHdorless]

I've used the Square reader / app for about 3 years with little to no problem. Late last year I got a new phone,  the Samsung S20. Since then,  the Square reader and app have not worked. I've installed and Uninstalled the app twice with zero success.  

When I go to use the card reader,  it won't connect to the phone.  Instead,  it says the app is needed to use the card reader.

Manually entries are about all I can do and sometimes that is a hit and miss. 

Thoughts?

[Kassi_]

Welcome to the Community, @OHdorless - 

Which card reader you are having trouble connecting to your new phone? And how old is the reader? 

This could be why it's having trouble. If you're using the Contactless + Chip Reader, here is a link for a Support Article with some helpful troubleshooting steps. Ignore this, if you are using a different reader. 

I will keep an eye out for your reply👀. 

[OHdorless]

Hi Kassi. Thank you for the reply and the welcome.  I am using the "Contactless + Chip Reader". The reader is about 3.5 yrs old. I will check out the link you provided. Thanks so much.

[Kassi_]

@OHdorless -

You're welcome! Let me know if these don't do the trick or you run into an issue. 

[OHdorless]

Just found out, my cell phone, the Samsung Galaxy S20 5G, is NOT compatible with my Contactless Reader. UGHH...  Wonderful.