App broken

[Bubblesandwags]

I am using square with an iphone set up “tap to pay” lately the tap to pay function only works sometimes. The app then comes up with an error message “ app broken” I have deleted app and reinstalled a few times but this error keeps happening. Is anyone else experiencing the same? 

[Breffni]

Hi @Bubblesandwags, thanks for flagging this. 

I had a look but didn't find any similar reports of this specific error message. 

What brand and model device do you have? The first step here would be to confirm that it is compatible with Tap to Pay. 

• iOS - Available on iPhone XS or above running iOS 16.4 or later.
• Most Android devices that run on Android 9 or a later OS and have NFC capabilities will be compatible with Tap to Pay on Android. Learn what devices aren’t compatible here.

Can you also check that you have the latest software version of the Square app installed? It would be version 6.42. 

I'll keep an eye out for your response! 

[Bubblesandwags]

Hi 

I have an iPhone 13 running up to date software 

cheers Mark 

[Bubblesandwags]

I can’t see where I can find version of software for square

[Katie_SQ]

Hi @Bubblesandwags, 👋

To view the software version of your Square app, you can follow these steps:

• Open the Square app on your mobile device.
• Tap on the “More” button (usually three horizontal lines) in the bottom-right corner of the screen.
• Scroll down and tap on "Support."
• In the Support page, you should see the version listed at the top of the screen.
• If there is an “Update available” message, click on it to be redirected to the App Store to complete an update.

Feel free to reply with a screenshot of the error message you’re receiving, and we can take a closer look.