Afterpay in store eligibility range

[Plantsylancey]

We have afterpay enabled on both our in store and online platforms with square. I recently noticed high fee amounts for some purchases in store and wanted to check the eligibility settings I have online (eg minimum spend of $100) we're enabled in store too. I struggled to find the settings for this and couldn't find anything on the community board. 

The first agent I started a support chat with simply copied the instructions for the online eligibility settings, despite me clearly saying I already had a minimum spend set online and I wanted to set my in store settings the same. I tried my luck calling and that took 12 minutes, and that agent couldn't get the spelling of my email correct to even pull up my account. I attempted the chat option again and once the agent understood my request responded with the below- Basically saying that I would need to contact afterpay for this. Regardless of square owning afterpay now, this is a website setting and would have nothing to do with afterpay. (see screenshots).

I don't understand why this would be regarded as a "feature" and square should be allowing it's merchants to control their fees and offer consistency across online and in store transactions. The workaround for our team is now to have this turned off "in-person" and when a customer asks if afterpay is available, as long as they are spending $100 or more, we have to go into the dashboard on our ipad, (tried to do it on the register but it timed out) enable afterpay in person, process the transaction then go back and turn it off. This is quite frankly ridiculous.  I've also since found another forum that suggests you leave it on and "do not let the customer use afterpay " if they don't reach the threshold (see screenshot below).... Are you supposed to jump over the counter and inspect every persons apple pay screen tp make sure it's not afterpay? 

Looking forward to this setting- not feature being fixed

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[Laurie_]

Hi @Plantsylancey,

Thank you for sharing the screenshots. I understand your frustration, and the advice you received in past conversations is still the most up-to-date information we have.

While Block Inc. acquired Afterpay, the rules and regulations regarding its use are still determined by Afterpay itself, even though it’s integrated into Square’s checkout flow. Currently, Afterpay doesn’t allow businesses to set payment limits for in-person transactions. 

While there may be potential for introducing limits for in-person payments in the future, it’s not an option available at the moment. That said, businesses can set their own regulations around minimum in-person transaction amounts for Afterpay, though this is different from the limits controlled by Afterpay on the customer side.

Should this change in the future, we'll be sure to update the information in our Afterpay In-Person Payments FAQs. 

Since this is working as intended for now and isn’t a feature that Square can develop further (any changes will be handled by the Afterpay team), I’ll move the post back to our Questions & How-to board. This way, other Sellers looking for more information about Afterpay for in-person payments can easily find it.