Hi @StitchUpArtists, thanks for flagging this.
To start with I'd suggest just double-checking that the postcode that your customer is inputting does match the radius within your delivery settings.
Then if you can test it out on your end, just so we can rule out whether the error is specific to this individual customer?
If you also see the error can you share a link to your site here and send me their postcode via DM and I'll see if I can replicate the error on this end? Thanks!
Breffni
Community Moderator, Ireland, Square
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