Adding shipping to my Square website

[MACXE]

Hello,

I need to be able to add shipping as an option on my Square webpage.

However, despite following the online guides by using Settings>Shipping and providing Regions, this does not translate across to my live website?

I would be grateful for a step-by-step guide please.

My site has been online for over a year but now with lockdown 3.0 being extended, I am desperate to offer shipping as local collection is not an option.

Thanking you in advance for your prompt attention.

Mark

[#2]

Hey @MACXE, I'm glad to hear that the shipping is coming up as option for you now! 

With shipping, the fee would only appear once the shipping information has been entered at checkout. This is to make sure that you can ship to the customer's address. 

If you have entered all the shipping information at checkout and the fee is still not coming up, can you send me a link to your website? I can definitely take a further look here on my end since it might be a different issue. 

[tonydow · Accepted solution]

@MACXE   Hi. Have you set Shipping as your fulfilment method. You can check / edit at:

From dashboard select Online

Go to Settings / Item settings

Scroll down to Default item fulfilment 

Check it is set to Shipping

If not, you can hit Edit and select it

Hope this helps.

[tonydow · Accepted solution]

@MACXE   Hi. Have you set Shipping as your fulfilment method. You can check / edit at:

From dashboard select Online

Go to Settings / Item settings

Scroll down to Default item fulfilment 

Check it is set to Shipping

If not, you can hit Edit and select it

Hope this helps.

[MACXE]

@tonydow Thank you for your detailed reply.

I followed your below instructions and in fareness, I did have all three options ticked. I unticked the bottom option, saved the changes and cleared my cache (just to be sure).

However, I am still only being provided by the collect option (as shown below)?

Am I missing something?

Thanks again for your time.

[tonydow]

@MACXE I’m not sure if this would work but I’d try unticking Pickup to leave just Shipping, Save and see if that gave you you the correct result. If so, you could try re-adding Pickup if you still need that too.

[MACXE]

@tonydow thank you for the suggestion, I had already tried this but to no avail.

[tranguyen · Accepted solution]

Hi @MACXE, the default item fulfilment applied to newly added items so you might want to also update fulfilment method for existing items! To do that quickly, you can go to your Square Dashboard > Online > Items > Items Library.

Here, if you check all the items > Bulk Edit, you can set their fulfilment method to Shipping.

[MACXE]

Hello @tranguyen , I really appreciated the screen prints and step-by-step guide.

I followed the instructions and I now have shipping!

Now, despite setting my shipping regions and rates then, check all the items > Bulk Edit, you can set their fulfilment method to Shipping (as instructed), my cart does not show shipping costs?

So, I now offer shipping but I am unable to charge for it?

I would be very grateful for a solution to this new dilemma?

Many thanks,

Mark

[tranguyen]

Hey @MACXE, I'm glad to hear that the shipping is coming up as option for you now! 

With shipping, the fee would only appear once the shipping information has been entered at checkout. This is to make sure that you can ship to the customer's address. 

If you have entered all the shipping information at checkout and the fee is still not coming up, can you send me a link to your website? I can definitely take a further look here on my end since it might be a different issue. 

[MACXE]

Hello Tra, 

Thank you for your help! 

I tried a transaction as a customer and found the shipping charge is added just before payment! 

I am very grateful for your time and help.

Many thanks, 

Mark

[tranguyen]

I'm glad to hear it's working @MACXE 😊!

[tonydow]

@tranguyen How are shipping charges dealt with if a customer orders from a country which I haven’t set a shipping rate for.

[ashc]

Hey @tonydow! Stepping in for @tranguyen here.

If you don't have that country set up, it'll give them an error stating you don't ship to that address.

[tonydow]

Thanks @ashc . That’s what I was hoping.