Solved: Add signature and gratuity to the check out screen

MKohl26 · ‎07-28-2022

I'm a hairstylist and sometimes the check out screen will require the client choosing a percentage for a tip and a signature. Other times, it only shows the blue tip boxes. It's super awkward to hand them my phone and it looks like I am expecting a gratuity, which I'm not (although it's nice of course!). I've searched all the help sections and can't figure out how to do this. Thanks!

TheRealChipA · ‎07-28-2022

@MKohl26 A quick setting change should have the desired effect. From your POS, go into More -> Settings -> Checkout -> Signature and receipt.

It sounds like Collect signatures is already toggled on, as is Sign on device. Scroll down and you’ll see the option to either require signatures for purchases over $25 of for all purchases. Select purchases of any amount.

That should fix your issue!

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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TheRealChipA · ‎07-28-2022

@MKohl26 A quick setting change should have the desired effect. From your POS, go into More -> Settings -> Checkout -> Signature and receipt.

It sounds like Collect signatures is already toggled on, as is Sign on device. Scroll down and you’ll see the option to either require signatures for purchases over $25 of for all purchases. Select purchases of any amount.

That should fix your issue!

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!