Hey @ByChinaLee. If I understand you, you renewed your Square Online subscription for your website, but you are not being allowed to extend the lease on your domain name.
If your subscription expired, most likely your domain lease had expired, too. You don’t mention how long it had been expired, but usually after 30 days the domain is released and anyone can claim it. If someone else bought it while it was expired, there is nothing you can do, now, except use a different domain name.
If you would post your domain name, I (as a fellow seller) can use tools I have to check the status of your domain. Depending on what I find, you’ll most likely need to call Square Support, if there is even anything you can do now.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
