ACH PAYMENT not saving

[SweetTrooVi]

I currently have a wholesaling company and I send invoices regularly to a number of customers. I was made to believe that the customer could save their banking INFO via square for easier future paymentsusing ACH, however that has yet to be the case. Though it shows that the customer has saved theirbanking information, the system is requiring that they enter their banking details each time an invoice is being paid. 

Can anyone advise what might be happening? 

[RobynR]

Hey @SweetTrooVi,

Welcome to the Community.

The option for customers to save their card on file is so you can charge future invoices to the saved payment method instead of sending the invoice for payment.  When you send a customer a new invoice, they must re-enter their card information.

You can learn more about making payments with the card on file here.

Please let me know if I can assist you with anything else.