40mm Support for TSP143 IV SK Sticky Printer?

[jasonhuangml]

This is my official request to add the TSP143IV SK Star Micronics Sticky Label Printer as a supported device to the IOS app and Square Register software. Square recently added 40mm support for the Square Register on the retired TSP654II SK Printer, but since that printer is being replaced by the TSP143IV SK, the software also needs to be updated.

I just purchased a TSP143IV SK (newest release) on March 21, 2024 and upon connecting, discovered that Square does not recognize this printer as an SK printer and also does not have support for 40mm width paper. A bit of a surprise as this is a printer Square sells on their own hardware site (although it's OOS as of March 26, 2024).

Please, Square - I just bought a bunch of 40mm sticky rolls and want to start using the new, smaller TSP143IV SK printer, but I can't until you add support for:

1. The printer and
2. 40mm receipt rolls (like you do on all the other Star printers)

Thank you.

[MayaP]

Hey there @jasonhuangml, thanks for reaching out and providing your feedback! 👋😄

I do want to gather some more details, so I can better assist. I do see the STAR TSP143 IV Sticky Label Printer USB & Ethernet on our site. And it is compatible with the iOS and the Register. The 40mm rolls will work, and we will sell 40mm labels on our site in a few weeks too. When you have a moment please answer the questions below so I can investigate this further. 

1. What happens when you try and connect?
2. Are you getting and error message?
3. What Square device are you using?