2-step verification disabled - now unable to login

[February]

I disable 2-step verification. Now when I go to login it still requests that I enter the verification code, but it doesn't send the code to the phone number that it says it will. This means I can no longer login. Has anybody else experienced this who can help me? 

[doc_choc]

🤔not come across this before. I wonder if it’s too late to get a verification code via the Google authentication? I have a feeling it might be. I think a call to customer services might be required to solve this problem.

[k_atie]

Hey @February, thank you for your post and thank you @doc_choc for your help here. 

Since we don't have access to account-specific information here in the community, I'd recommend getting in touch with our support team who will be able to further investigate this for you. 

Our number is 0800 098 8008. We’re available by phone from Monday to Friday, 9:00 AM to 5:00 PM.