"We're sorry, something but something went wrong"

[Janaleegal]

Whenever I have a massive item to enter with several variations (only those items that take about an hour each to enter with SKU, vendor, quantity, and option information), I go to save it at the end, and I get the error message, "We're sorry, but something went wrong".  There is NO OPTION that I can find after that happens to save my work.  I'm about to pull my hair out.  Is there no way that Square can autosave your work and keep this from happening??? And is there any way to restore all the work that you are forced to abandon to get out of the screen and start over?  

[JustinC]

@Janaleegal - sounds super frustrating. Square doesn't have an auto-save feature unfortunately. 

Is it possible the Dashboard is timing out due to inactivity? Have you tried different browsers, preferably Google Chrome? Let me know 🙂

[Janaleegal]

Nope, I'm entering with the dashboard, and it's actively entering items, changing screens appropriately, tallying properly, and responding as it should.  I have to enter one field at a time, save it, go back and enter another field, save it, etc.  It's as if it gets overwhelmed trying to save all the information at once.  If I break it up into multiple saves, it works just fine. I'm using Chrome.  I've literally lost hours to this (mostly because by the time I remember to go back and save half way through, it's too late...).  I have a screaming orange post-it to remind me now; just wondered if I was missing an easy fix.  

[sayra]

Hey @Janaleegal - Jumping in for Justin. 

Sorry to hear that you continue to experience the same issue. Can you pleaser try clearing your cache and cookies on your browser/computer? Sometimes this helps.

If this does not work, I suggest contacting our Support Center. We'd be happy to conduct more troubleshooting steps with you via phone to help us determine if we need to escalate your account to an engineer for further review. 

Let me know if you have any other questions. Good luck!

[Janaleegal]

Sayra,

It seems to be happening more frequently again.  I've just cleared cookies and cache, so I'll be able to tell you definitively whether that helped, or not.  

Thanks for the suggestion! 

Janalee

[Janaleegal]

Sayra, 

Still happening.  Just cleared by cookies and cache because I couldn't update several options on an existing item.  I entered the changes again with updated stock quantities and 3 new option combinations, tried to save it, and it gave me the same error message, "We're sorry...something went wrong."  and wouldn't let me save it.  I've now spent almost an hour trying to update the system with 7 new dog harnesses.  Super frustrating.  I'll be entering them one by one and saving my changes after each entry now until it's finished.  Surely there must be a fix for this, or someone else is experiencing this?  I'll call support tomorrow.  

[Joe]

HI @Janaleegal - stepping in for Sayra, here. Goodness, this sounds frustrating indeed. Yes, we would recommend reaching out to our Support Team when you can to get some eyes specifically on your account. They can take a deep dive with you to make sure this gets resolved.

We will keep an eye out for your contact!

[Hibiscusllc]

Janaleegal, I have been having the same exact issue, as you are having. I switched to google chrome and it is still happening.  I called support and I was told that they know it is an issue and it is still not resolved. "A hit and miss"...which doesn't sit too well with me.  I too am extremely frustrated, and I have lost track how many times I have entered the same information in to 8 variations of fabric.  Know you are not alone on this frustrating issue.  Did you ever get this resolved?  

[RicklynnRoost]

I am new to square.  I am loading my inventory and this exact same thing is happening to me.  When I go to print labels it tells me the skus are too long- I try to go in and make adjustments and I get the dreaded error..... I have 250 new items coming tomorrow that I need to tag and I cannot even get through the 10 items I have in front of me.

[Candlestore]

@RicklynnRoost ;

How long are the SKU's you are trying to enter?  Square I believe limits SKU's to 40 characters, GTIN's are limited to 12 characters I believe.  I currently use SKU's of 30 or less characters because of QuickBooks SKU limits.

Another option is to export your Items and enter the data in a Spreadsheet, save it and then import it through Squares Items.... if the import fails... you can try again or remove a few rows and see if that helps.  This way you do not spend hours retyping all the data, it is save in a spreadsheet.  

Here is how to do this:

import-items 

I believe if you try to upload over 1000 items at a time you do get an error.  I hope this helps.

[KimsBooks]

Oh I feel your pain! I'm at a point where I'm Saving at every third Item entry. Loosing time and patience.

[PartyManiaMD]

One big time saver for me has been to use the Duplicate Item button which allows you to create a "shell" of an item if you're entering multiple items of the same type. I'll typically use it when I have a vendor with a bunch of items with the same cost, price, vendor, starting description, etc. By using the Duplicate Item button on the item library it'll let me focus on putting in the PLU/picture/description and then receiving the item.

I do hope that Square can remove some of the micro aggressions with receiving products and when I have time I'm going to put some common sense feature requests in that will hopefully eventually lead everyone to saving time.

To help offer Feature requests check out the Ideate part of the forums.

[KimsBooks]

We have our best luck with Chrome. We have tried Firefox as well.

[KimsBooks]

This is happening more frequently. Its quite frustrating. With Holiday season upon us, time management and efficiency are of imperative.  

[Ellie_]

Hi there, @KimsBooks,

What device are you using that you are seeing this issue occurring on frequently? 

[KimsBooks]

This is happening on my Dashboard on all of our PC's

[Candlestore]

@KimsBooks ;

How good are you with Excel or a Spreadsheet program like Google Sheets or Libreoffice Calc?

I created a DUMMY item of "### Sample Data"

By having the ## in front  Square puts this Item first or at the Top of the Spreadsheet CSV or Excel File right under the column names.

So in the Square Dashboard I created this Item with As much information that I would need to be sure I knew what the columns were.

Then I entered my new items in the Spreadsheet and used the Square import inventory from csv.  This has been how I update a lot of items at one time now. 

So when I place an order for items that I never had before or from a New Vendor I edit a csv spreadsheet then upload it all at once.  Leave the Token and the Reference Handle fields blank if it is a New Item.

Here is how to do this mass import :

https://squareup.com/help/us/en/article/5153-import-items-online 

Maybe this will help with the issues and time delays of entering each Item online in your Square Dashboard.

[PFD80055]

This has been happening to me for months now as well. Square has claimed to be "working on it" and "escalating my tickets" - yet here we are, more than 2 months of emails and phone calls, and NO PROGRESS. I have tried logging in/out of different computers, used different browsers, cleared caches/history, software updates, etc. and nothing has worked. I am at my wits end. Has ANYONE had success with resolving this?!?

[MayaP]

Hey @PFD80055 I understand the urgency to get this issue fixed and know it causing a disruption to your business.  I do see our engineers are still investigating the issue. As soon as they have an update the advocate who escalated this case will follow up with you. I have reached out to the engineers on the ticket as well asking them to expedite this in any way possible. I know isn't easy and greatly appreciate your patience while our team is working to resolve this. 

[PFD80055]

@MayaP I am STILL experiencing issues with error messages. My latest communications with Square help have gone unanswered - that was over a week ago. What can you tell me about the status of my latest ticket?!

[KimsBooks]

Nothing that we have done has helped, nor have we been able to track any issues that precede it happening.