"Unmapped" error message on 3rd party tickets?

[pomellaoakland]

Hi there,

We use Chowly to integrate 3rd party orders from Grubhub, Doordash & UberEats.  We haven't made any changes to our system, but for the last few days have been getting this error message on 3rd party order tickets. Since it's happening on tickets from all 3 platforms, I can only imagine this is a problem stemming from Square's side or Chowly's side.  Has anyone experienced this?  If so, how did you get this resolved?  Thank you!

[_Violet]

Hi @pomellaoakland - I'm sorry to hear that this issue with your order tickets has brought you to the Seller Community! 😥

I reached out to the Order Management Team so they could take a look. They've let me know that you should contact Chowly for this issue. You can find the answers to most questions on the Chowly Support Website or reach out to their team directly at [email protected].

If you’ve already got in contact with them, and they referred you to us, please provide the ticket number provided to you by our partner, and the reason they sent you to us, we’ll be able to follow up with our partner regarding your issue.

Thank you!