payment has not been transferred from a week , shows account suspended without notification

[MyTech_Repairs]

my square retail payment has not been transferred from a week and in account it shows that the account is suspended . can someone suggest how to resolve that issue?

also i cannot contact then through calls as it shows unavailable i have also emailed them regarding that issue but still no response still, i need to pay bills .

help will be highly appreciated.

thanks

[BEC-142]

I am having the same issue. Our funds are suspended. The HELP suggests I need to fill in a form but I have no idea what form and where to find it. This is such a terrible customer service experience.

[Arie]

Hi @BEC-142,

Thanks for writing in to the Seller Community and sorry to hear about the trouble with your account.

You can complete the information request form by signing in to your Dashboard. We recommend using Google Chrome, on a computer, to complete this step. If you're having trouble completing this form, feel free to give our support team a call on 1800 760 137. Our lines are open Monday-Friday, 9am-5pm AEDT. 

[BEC-142]

Hello Arie - It would be helpful to know WHERE on the Dashboard "the form" is located. 

Kind regards, Michelle

[Arie]

You'll see a notification in the top right hand corner when you sign in, @BEC-142.

[AUSTAVIC]

@Arie Hello! I am having the same issue too but don't have a notification on the dashboard. Can you please direct me. The notifications dropbox says up to date. Thank you.

[Seamus]

Hey @AUSTAVIC,

If you're not seeing anything here, you'll need to get in touch with our support team for further help - they'll be able to look specifically at your account backend to see what the issue may be, which is something we're not able to do via our community forum.

You can call our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time.