gift card not delivered

[Somuchfail]

I run a microbrewery.

I've had to field no less than half a dozen claims via email stating gift cards have been purchased but not delivered.

I'm about to invoice Square for my administrative hours chasing these transactions and down and reconciliation in the obfuscation maze we call 'Support'.

I don't have time for this nonsense. Get it together. This is why I pay you exorbitant fees on every transaction.

[isabelle]

Hey @Somuchfail.

Thanks for posting in the Seller Community. 

Really sorry to hear about this experience. I want to look into this for you. Are these customers reaching out to you saying that they haven't received the eGift cards? When this happens do you resend the gift cards? 

You can resend a customer their eGift Card at any time from your online Square Dashboard. To do so:

1. Sign in to the Gift Cards section of your online Square Dashboard.
2. From the Overview screen, search for the eGift Card sale by entering the gift card number or selecting a timeframe from the date range selector.
3. Select the transaction > click Resend.
4. Enter the recipient’s email address > click Resend.

I look forward to your reply and finding a solution here.