check status of plastic gift card order

[Shannon-Soaked]

I thought I placed an order for custom plastic gift cards, but I haven't received a notification/confirmation. Can I find out if there was an order placed so I don't end up double ordering?

[sayra]

Hello 👋 @Shannon-Soaked.

When you placed your order, did you receive an order confirmation via email? You can also see the orders you have placed in your Square dashboard under Account & Setting > Square Accessories > Order Status. Please note, if you were not logged into your account when you placed the order you may not see the order here. 

Feel free to contact our Customer Success Team via phone if you would like for us to see this in detail. 

Thank you.

[Jackieshoop]

I ordered gift cards and have never received a date for when they will be arriving??  The payment has already been taken. 

[JustinC]

@Jackieshoop A third party actually handles orders for Square Gift Cards . Reach out to eCard Systems for a proper shipping ETA. 

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