Why is one of my transactions missing from my most recent bank transfer?

[De3030an]

The title of this thread has been edited by a Square Moderator from the original: Hello my name is [Redacted]. I have an $80 charge from a customer. I have not received it yet.

• Hello my name is [Personal Information Redacted]. I have not received an $80 charge from a customer. I need you to take care of this.

This content of this post has been edited by a Seller Community Moderator to remove personal information.

[Katie_SQ]

Thanks for reaching out to us, @De3030an!

While we're not able to look into account-specific information like transfers on the Seller Community, our Phone Support Team would be happy to take a closer look into this with you. Please feel free to reach out directly by logging into your Square account and heading here.

In the meantime, you may want to navigate to the Transactions section of your online Square Dashboard to rule out a few common issues:

• Make sure the payments you’re expecting have completed.
• Make sure all payments were processed as credit and not recorded as cash, check, or other tender. Money isn’t actually processed through Square with the cash, check, and other tender options.
• Offline Mode payments are sent per your transfer schedule once they’ve been uploaded.
• Payments accepted with sign and tip on printed receipt are transferred once they’ve been settled.

For more information on how to identify payments included in your transfers, visit our Support Center.

Please let us know if you have any other questions!