Where did my discount button go?

[Hounds]

Yesterday we noticed that on our square register and Square stand our discount button is gone from the main screen.  Now we can only discount line items, but many of our discounts, including variable % and $, are gone.  Help!

[ryanwanner · Accepted solution]

Hello @Hounds !

Interesting! I wonder if there was an update that either didn't install fully or hasn't been installed yet. Verify you have the latest and greatest software installed (on your stand make sure iOS is updated too). Also try signing out of the account on both devices, restarting the devices, and signing back in. This will force the devices to phone home and get the correct configurations.

Hopefully that solves this! If not, please let us know so we can keep troubleshooting!

[ryanwanner · Accepted solution]

Hello @Hounds !

Interesting! I wonder if there was an update that either didn't install fully or hasn't been installed yet. Verify you have the latest and greatest software installed (on your stand make sure iOS is updated too). Also try signing out of the account on both devices, restarting the devices, and signing back in. This will force the devices to phone home and get the correct configurations.

Hopefully that solves this! If not, please let us know so we can keep troubleshooting!

[Summer2024 · Accepted solution]

Hi, @Hounds 👋 Were you able to try any of the troubleshooting tips @ryanwanner provided? Let us know so we can assist further if the discount button is still missing! I've also included a couple other steps in a checklist form for better visibility 😄

1. Technical Steps:

   • Log out of Square app
   • Clear app cache
   • Log back in
   • Check for button

2. Software Update Issues:

   • Force close Square app
   • Check for updates
   • Restart device
   • Reopen Square app

You also want to make sure all of your discounts are enabled for your location after the update. You can check this on your Square Dashboard. Sign on to your Square Dashboard. Select Items on the left hand side of the screen. Then choose discounts in the top right.Once you have selected your desired discount and you can see if it is enabled at your location. 

I hope this helps! 

[Hounds]

I sent your suggestions to staff and they reported it fixed the issue. Thank you!!

[Summer2024]

Yay! So glad to hear this is fixed! Please don't hesitate to reach out here in the community when you need help. 

Teamwork @ryanwanner ! 🤙🏻😃

[MayaP]

Thank you @ryanwanner again for your help! 

If you need anything else, don't hesitate to reach out @Hounds 😊