Re: WHat is going on with KDS and square the past ...

capsicum · ‎03-09-2023

my system is all messed up with only some orders showing up on KDS from Register, online orders completed and cleared on KDS not showing as ready on regular system. Basically, the last two days have been a horrible mess in my restaurant with this system, when I have made no changes other than updates to apps as required or suggested. What is going on with this system????!!!????

Donnie-M · ‎03-10-2023

@capsicum do you use QR codes for seat ordering?

Donnie
Multi-Unit Manager
Order Up Cafe/Tombras Cafe/Riverview Cafe/City County Cafe
Roddy Vending Company, Inc.
www.OrderUpCafe.com

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MayaP · ‎03-10-2023

Hello there @capsicum oh no! Thank you for reaching out and letting us know about this experience. I just want to confirm you are referring to Square KDS, not Fresh KDS correct?

MayaP
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capsicum · ‎03-10-2023

Yes, square kds.

And no, we use square register, not qr ordering.

MayaP · ‎03-10-2023

Thank you for confirming @capsicum we did have an issue the other day but that has since been resolved. If you are still experiencing this please reach out to Customer Support at #1-855-700-6000 squ.re/contactsqsupport so they know this is still currently behaving this way. Thank you so much for your patience and for working with us to get this resolved!

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WHat is going on with KDS and square the past few days?????