Turning Off a New, Added Feature

[amatos]

Hi. There has been a new update with Square that shows unnecessary information on my ordering page when taking orders. It shows the name of who “sent” the order. How do I remove this feature. I use Square for Restaurants. Thanks 

[MayaP · Accepted solution]

Good Morning @amatos,

Thank you for your patience. Our team has confirmed the recent update to the user interface, which was intended to help track the last time someone was served alcohol. However, I fully understand that this change has disrupted your workflow, and I’m sorry for the inconvenience it’s caused your business.

Please know that I’ve shared your concerns with the team. Unfortunately, there isn’t a workaround or plan to change this at the moment. 

If there are any updates, I’ll be sure to keep you informed. Thank you again for bringing this to our attention. If there’s anything else I can do to support you, please don’t hesitate to reach out.

[BernadetteA]

Hi there, @amatos👋 

I'm not familiar with the feature you are referring to. Can you provide a screenshot so we can get a better idea of what is happening? 

Thanks in advance! 

[amatos]

thank you so much!

[BernadetteA]

Oh, that's interesting @amatos 🤔 Is that person the customer that ordered, or an employee that put in the order?

I will see if I can reach out to the team to get some clarification on this feature, and how to turn it off if possible. 

Thanks in advance for your continued patience!

[amatos]

Employees name shows up and it gets in the way when reading the order back to the customer. Thank you.

[MayaP]

Hey @amatos,

When did this first start happening? 

[amatos]

This happened a couple days before I posted the issue here

[MayaP]

Good Morning @amatos,

I have escalated this and will reach out as soon as I have an update.

I appreciate your patience! 

[amatos]

Thank you. 

[MayaP]

Hey @amatos, 

To better assist you, could you clarify what you mean by "hard to read back to the customer"? Are you referring to the visual layout of the information? Also, would it be an issue if the employee's name appeared below where it lists the onions and mushrooms?

[amatos]

To better assist me is to go back to how the screen looked before- with no name under the product description. There has to be a “turn off” for this feature. This issue is simple to understand. Please help me find a solution for this. 

[RobynR]

@amatos, I completely understand your frustration, and we’re doing our best to assist you. To move forward and resolve this for you, could you please provide the information requested earlier by our Community Moderator? This will help us address the issue more effectively.

[amatos]

Yes I am referring to the visual layout. And yes, its an issue with the employees name showing near the item/ toppings. 

[MayaP · Accepted solution]

Good Morning @amatos,

Thank you for your patience. Our team has confirmed the recent update to the user interface, which was intended to help track the last time someone was served alcohol. However, I fully understand that this change has disrupted your workflow, and I’m sorry for the inconvenience it’s caused your business.

Please know that I’ve shared your concerns with the team. Unfortunately, there isn’t a workaround or plan to change this at the moment. 

If there are any updates, I’ll be sure to keep you informed. Thank you again for bringing this to our attention. If there’s anything else I can do to support you, please don’t hesitate to reach out.

[amatos · Accepted solution]

It’s extremely unfortunate that I’ve posted a couple issues in this forum due to recent Square updates and neither of them have been resolved. The Square team seems to have the same answer for most of the questions/ problems that people have. I hope these concerns really do get sent to the proper team for a resolution. Thank you for trying. 

[MayaP]

Hi @amatos,

I understand how frustrating it can be to feel like your requests are being overlooked, and I apologize for the inconvenience. The team has acknowledged plans to update this feature, but they haven’t provided a timeline yet. Your feedback is valuable, and I’ll ensure it reaches the right people. Thank you for bringing this to our attention and taking the time to share your thoughts.

[amatos]