Ticket names not printing out

[SeeYouInHealth]

after the update on Friday, we have not been able to name a ticket.  While taking the order, we can still type it in the name bar but when the paper ticket prints, the name just says "Order".  Causing much issue and I need it fixed. HELP!

[tranguyen]

Hey @SeeYouInHealth, thank you for flagging this. Our engineering team are aware of the issue and are working on a fix, which will be included in the next app update. I'll follow up as soon as I have confirmation on when you can expect the update to be available. 

[SticksCoffee]

I’m having this same issue and golly is it annoying. Any updates on resolving this? @tranguyen 

[BagelsPlusNH]

If yo send the order first with the name it prints.  I then go back into transactions pull it up and cash them out.  It still needs to be adressed this extra step is not fun.  

[Sundancepizza]

We are having this same issue. Please let us know when the fix will be available. Making our order taking take double the amount of time. 

[tranguyen]

@SeeYouInHealth @Sundancepizza @BagelsPlusNH @SticksCoffee I'm so sorry that the issue is taking longer than expected to be resolved. Our engineering team is currenlty testing the fix to ensure it is working as expected before we begin rollout. I'll share more as soon as I have confirmation on when the update is available.

Appreciate you sharing the workaround you've found @BagelsPlusNH ! Some businesses have also found that if they save the order first before sending it to print, the name will save. Again, appreciate this is an extra step and I'll share an update for a fix as soon as I have it. 

[SticksCoffee]

We’ve been putting the order name into the notes section of one item on the ticket. It might be an easier work around for y’all until this is resolved. 

[NewBohemianCafe]

Any update on this? We just got pushed whatever software update that caused it, and every ticket today has been a pain. 

[SticksCoffee]

@tranguyenmy system seems to be working again. Thanks!

[tranguyen]

Glad to hear it's working again @SticksCoffee! 

Thank you for bearing with us @SeeYouInHealth @NewBohemianCafe @Sundancepizza @BagelsPlusNH. Our team has confirmed that they have release a fix for this issue. 

If you are still encountering this issue, please try force-quitting the app and restart the device. Please also make sure that you're on the most up-to-date version of the Square app as well.

Let me know if you are still seeing the same problem even after following the steps above — I can definitely get our engineering team to look into this again.