Table Ownership and Automatic Assigning

[Saggio]

I manage 2 restaurants right next to each other, both set up with square for restaurants at separate points in time, both before I managed either. They're set up in quite different ways, and it doesn't make much sense to change anything to align them since the staff is so used to how they work at both locations. However, there is one thing that I cannot figure out how to change.

At one restaurant, once a server starts an order for a table under their number, the ownership for that table belongs to that server until otherwise assigned. If another server wants to add anything to that table's ticket, they must input a manager's number to access it. Yet another server could add to the ticket, comp things, even pay out the table without transferring the ownership to themselves.

At the other restaurant, if any other server goes into a table that is not assigned to them, all of a sudden square thinks it's their table. It requires the staff to memorize each other's numbers in order to help each other out. It's annoying, and I can't figure out how to change it. I've looked online for answers, but can't find any. Please help. 

[sayra]

Hello @Saggio - Welcome to the Seller Community! 

We'd be happy to consult with our Square for Restaurant specialist on this.

We appreciate your patience while we gather more details or a workaround for your request. 

Please be on the lookout for a reply. 
 

[Saggio]

Thank you Sayra. Here are some more specifics about the situation:

The issue appears to only occur when a server (server A) is closing out a table that belongs to another server (server B). Square will then require server A to input the tip for the check. However, the tips will then appear on the shift report of server B. I thought perhaps that the issue might've been the permissions given by different roles, as I had noticed that there was a slight difference in permissions between the 2 restaurants, but I aligned the permissions and the issue was not resolved.

The issue does not appear to occur when server A attempts to input food or print a bill for a table that belongs to server B, as I previously thought. just when closing a check.

[sayra]

@Saggio - Thanks for your patience while we gathered more information related to your case. 

Per our Restaurants specialist, some of the reasons this can be happening are the following:

Permission differences. It sounds like at one restaurant, you may have limited employees to only be able to view/manage tickets assigned to that particular employee. This means that if an employee tries to view a check that is not in their name, they will be prompted for a pin code that does have access (such as the owner pin). You can adjust this setting by going to Team > Permissions > select the employee's permission set > Checkout > Open Tickets.

Tip Adjustment Behavior. You can select if you want the tip to be assigned to the employee that opened the check or the employee that completed payment. They can adjust this setting by going to Devices > Service Settings > Tip Adjustment.

We hope that these details can provide a little more clarity. Please let us know if you have any other questions related to this. 

Have a good day.

[Saggio]

The tip adjustment behavior was exactly what I needed. Thank you very much!