Stuck inventory again?

[JTPets]

I keep having issues with commited inventory since its launch, every so often something gets stuck. I report it here and someone eventually syncs my inventory or I duplicate the item and delete it and create a new one which is not ideal as i lose sales history.

Normally they are associated with invoices that have been cancelled. However I see one here that is assigned to an open cart that I do not have.  

Please advise if I am missing a simple fix on this one but I can't find an open cart for this 

[#2]

Hey @JTPets 

I was taking a look to clear out anything that could potentially cause syncing issues and your address set up is giving me some red flags. Could you try removing the "Inside **********" portion? That is not part of the street address listed by the postal service and is making the address invalid. This could be affecting syncing. This may not be causing the issue, but we can at least rule it out as a factor. 

[Summer2024]

@JTPets - the inventory should be unstuck. Engineers are looking into the server to hopefully keep this from happening again. 

[JTPets]

They may have fixed something but not everything because the first thing i checked....

[JTPets]

Now you understand why I am losing my mind with this being a recurring issue? because even the fix is days and days to achieve everytime i have to try and get it fixed

[Summer2024]

I totally understand the frustration and I am so sorry this keeps happening... 

Is the inventory still stuck on that item? 

[JTPets]

yes

[Summer2024]

Hey @JTPets - Engineers have reached out via email and are waiting for your response when you get a chance. 

[Summer2024]

I just went back to the JIRA and it looks like the engineer commented yesterday that items are still stuck. They are reevaluating the fix now.