Stuck inventory again?

[JTPets]

I keep having issues with commited inventory since its launch, every so often something gets stuck. I report it here and someone eventually syncs my inventory or I duplicate the item and delete it and create a new one which is not ideal as i lose sales history.

Normally they are associated with invoices that have been cancelled. However I see one here that is assigned to an open cart that I do not have.  

Please advise if I am missing a simple fix on this one but I can't find an open cart for this 

[#2]

Hey @JTPets 

I was taking a look to clear out anything that could potentially cause syncing issues and your address set up is giving me some red flags. Could you try removing the "Inside **********" portion? That is not part of the street address listed by the postal service and is making the address invalid. This could be affecting syncing. This may not be causing the issue, but we can at least rule it out as a factor. 

[Summer2024]

Okay, let me see if we can do that. I am going to continue all of our conversation regarding the syncing issues in this thread, for my sanity LOL. 

I have passed over all of the information regarding the issues in this thread to engineers as well. But, I am going to end up getting something mixed up if I keep going back and forth. 😂

So my current plan of action is : 

1. Get the location mentioned above deactivated 
2. Have engineers continue investigating underlying syncing issues 
3. Return back here with any information on how we are working to resolve this 

[JTPets]

[Summer2024]

Can you verify which location you need to deactivate? The last thing I want to do is deactivate the wrong one. 🙃🙄

[JTPets]

HAHA 35 york blvd - the one i with like 1 active item in the catalog 🙂

[Summer2024]

Okay, I deactivated the location. Let's give it a couple hours or maybe at least until tomorrow morning to see if this resolves anything regarding the stuck inventory. I will stay on top of this as I really want to see some resolution here. I have been working with engineers on the Online side and networking with other colleagues to make sure they know that this syncing issue is a big pain point. If your inventory is still stuck tomorrow, I will return to my original Support ticket and reach out to the engineer personally. 

As for the issue with your timed promotion items, the issue with items that were previously discounted/on sale (ex: 'Granville Yikes! I'm Itchy And Scratchy Skin & Coat Treats 240g') is a store API caching issue. Engineers are currently revamping the sync function to SPI which should address this issue in the long term. This migration is on-going so unfortunately the only solution at this point would be to manually clear their store API cache whenever these issues arise until migration is completed.

The migration is going to improve Square Online immensely, it is just taking some time to fully implement. 

Tagging @isabelle for vis here as well. 

[JTPets]

So everytime i update a coupon I have to get someone to sync my inventory? Not acceptable answer - I need a way to clear my cache on a regular basis if this is the case.

Are there any betas I can participate in for this?

[Summer2024]

I'm already pushing back on this answer, as I do not find it acceptable myself. Just relaying information as it becomes available to me so we are on the same page. 

@Marco - can you look into this and see if there are any betas regarding the SPI? 

[JTPets]

I don't understand how we can have a manual sync for a KNOWN issue, but can't implement a button to allow a sync?

[Summer2024]

Hey @JTPets - just checking in here. Is inventory still stuck?

[JTPets1]

I think you deactivated my square community account when you deactivated my location lol

[JTPets1]

Yes it is still stuck

[Summer2024]

😡 <- my face currently...I am going to go back to the ticket I originally filed and reach out to the engineer directly. 

[Summer2024]

Oh my gosh. I hope not. @isabelle can you fix this on your end? I'm so sorry. 

[isabelle]

Idk how to fix this. Paging Dr. @AdamB ... How can we enable @JTPets (this username) even though he deactivated a location? 

[JTPets1]

When I log in it asks me to select location if i select the old location it boots me out

[Summer2024]

@JTPets1 if you log out then log back in and choose the active location, you should have access to @JTPets 

[JTPets]

Hey Hey!!!

[isabelle]

[Summer2024]

WOOHOO we are BACK! Yay. Okay, now on to solving this inventory issue. I went back on the previous ticket I had filed, but this is apparently a different issue. I thought maybe it could have something to do with the inventory tracking filters but it does not. Reaching out to the items team now. 

[Summer2024]

A ticket has been filed and I am monitoring it closely @JTPets 

[JTPets]

How i wish I had access to jira lol