Stop loyalty texts

[SweetHomeonMain]

We have a few customers that have texted STOP to opt out of the loyalty texts repeatedly and nothing has happened. Do we have to manually remove them? Can you be a part of the loyalty program and not get the texts? Or if they don't want texts they cant be a part of it? 

[MayaP]

Hello @SweetHomeonMain, thanks for reaching out to The Seller Community! 👋

That is odd, I am not sure why your customer would still get texts. I am escalating this over to our Loyalty Team and will let you know when I have more insight. I appreciate your patience!