Split Payment Refunds

[SweetHomeonMain]

Hi there, we are having issues with our debit/credit numbers being way off at the end of the month due to split payment refunds. The system forces us to process the refund as if the money is going back onto their card but our policy is that after 7 days, the full amount has to go onto a new gift card. What we end up doing is just processing the refund and then promoing a gift card at 100% off. This works for the customer but our debit sales end up being out. My question is, is there anyway for us to allocate where the refunded money is going instead of the system locking us into only one option?

[Arie]

Hi @SweetHomeonMain,

Welcome to our Seller Community, I noticed it's your first post! I'm sorry to hear trouble with your refunds has brought you here. 

We now have the option to issue refunds directly onto a gift card in the Point of Sale app, which would save you from issuing a gift card with a promo code. Make sure your app is up to date, then follow these steps: 

1. Select > Transactions.

2. Enter the receipt number or card number in the search bar to find the transaction.

3. Select the sale you want to refund and tap Issue Refund.

4. Select the items or enter the amount you want to refund and tap Next. 

5. Under Refund To, choose Gift Card > Create eGift Card.

6. Enter the customer’s email address in the box, then tap Done. 

7. Confirm the email address with your customer, then tap Done again. 

8. On the Refund Complete window, tap Done once more.

This will then send them an email with an eGift card they can use either in-store or online in the future. 

I hope this helps, please let me know if you have any other questions 🙂