Size Variants Not Syncing to Facebook on Some Items and Inventory showing 999999999+

[rarebloomshop]

We are having issues with many of our products not syncing with a size variant. The products on Square all have a size variant, yet when many integrate to Facebook they are listed as not having a size variant and as a result gives us an issue that needs to be resolved before it works properly. They are also showing up with incorrect inventory and listing 999999999 in stock. Has anyone run into this issue before? 

[Ellie_]

Hi there, @rarebloomshop,

Thanks for reaching out, and I’m sorry to hear you’re experiencing issues with product variants and inventory syncing between Square and Facebook. This situation can sometimes occur due to how product variants and inventory levels are interpreted by third-party integrations like Facebook Commerce. While your items in Square have properly configured size variants and inventory, Facebook may not always sync those details accurately, especially if there’s a mismatch in how variants are structured or if certain fields are left blank or improperly mapped.

The inventory showing as "999999999" typically means that Facebook is seeing the item as having "unlimited" stock, which can also happen if the sync doesn't recognize Square's inventory tracking settings.

To help resolve this:

1. Check your Facebook Commerce Manager:
   Make sure that product variants and inventory fields are mapped correctly. Facebook sometimes requires manual adjustments after initial syncs.

2. Verify your integration settings:
   If you're using a third-party app (such as GoDaddy, Wix, Ecwid, etc.) to sync Square with Facebook, it's possible that the issue lies in how the app handles variant data. You may need to resync or update settings within that app.

3. Re-sync Products:
   Try disconnecting and reconnecting your product catalog, or triggering a manual resync to see if the variant and inventory data refreshes correctly.

4. Contact Facebook Support:
   Because the issue appears to be happening on the Facebook end after data is pushed from Square, Facebook Support might be able to help diagnose how the data is being interpreted on their side.

If you’re using Square Online, please let us know so we can take a closer look at your specific catalog and help determine whether the issue is with Square or with the connection to Facebook. We really appreciate your patience and want to get this resolved for you as quickly as possible. Please feel free to send us a few specific examples (Item Name or SKU) that are having this issue, and we’ll be happy to investigate further.