Using Square on an iPhone, a recent update has changed how the search worked.
We have SKU's for all of our variations, and until now, you could enter the SKU of the exact variation, and it would select that variation for you, one tap and it was added to checkout.
Now if you enter the SKU, it will select the first variation of a product, not the variation of the specific SKU. Meaning you now have to scroll through the list of variations in order to select the correct one, but of course the SKU's aren't listed on this screen, so you have to choose the one based on the description. This adds a number of steps to the checkout process, and increases the chance of error.
For example, we have a product called "Malita ESP First Run" and using SKU 25-101998 for the variation "PurplePink/Red - 173-174g"
Entering "25-101998" brings up the product. (prior to this update, if you then tap "Malita ESP First Run PM" it automatically adds the correct variation to the checkout)
Now, if you tap "Malita ESP First Run PM" it brings up the product, and selects the first variation:
To get the correct variation, you now have to scroll down, (too long in this example) to find the variation: "PurplePink/Red - 173-174g"
This adds multiple steps and is prone to error, what if I tap the wrong one? It slows down the time it takes to check-out for customers, as they are waiting for you to scroll down and find the correct product.
This just started happening sometime in the last couple of weeks. It was worked correctly for years, but now is going to cause a lot of hardship.
Is there a setting that we can change to bring the correct behaviour back?
Todd
Saw this in another post, and tried it and it works. Not perfect, but it will get me by.
Instead of searching on the main checkout screen, tap the Items first...
That takes you to the Items search screen:
Now enter the SKU to search:
Tap on the resulting item and it does add the correct variation to the cart:
I still think it should work from the main checkout screen, and hopefully Square fixes the behaviour. But for now, as long as I tap Items first, then it works correctly.
