Release Manager Feb 2025

[SD1813]

Hi All

The new release manager update for Square for Restaurants (i'm using Plus).  I turned it on early to see how it works but I'm having some issues and hopefully someone could help me.

I have the main POS terminal in our restaurant and 2 IPADS using the KDS app for our takeaway area.

Before the update if someone calls on the phone I can see that order on all the ipads and the main POS, but with the new update it only shows on the device it was taken on.  Was under "bills" on the ipads and "checks" on the POS but this has now disappeared.

It the order is taken on the main POS and they arrive at the takeaway area I can't see the order on the Ipad.  It's frustrating as the old version always worked perfectly but this update is not so great for us.

Any help please greatly appreciated

[Sineaid]

Hi @SD1813,

Thanks for reaching out to the Community for help with this - Welcome. 

I've gone ahead and reached out to our Release Manager development team for some insight into the experience you've reported here.

I'll let you know as soon as I have a response. 

[Sineaid · Accepted solution]

Hi @SD1813, 

Thanks for your patience while I looked into this. 

As Release Manager lets you opt in to new features on a per-device basis, it would be worth checking that all of the concerned devices have been enabled for ‘Order & Pay’ features.

1. Sign in to your Square Dashboard and select Settings > Release manager. 

2. Select Enable for device.

3. Select the device or devices on which you’d like to enable the feature. Only relevant devices that can support the new feature or functionality will be available to select. The device name should match the device name listed in the device hub.

4. Select Enable.

If you find that all of your devices have already been enabled, it's worth keeping in mind that you may need to reset your Point of Sale device or app in order to use the new features.

If you haven't already, you can check out our Release Manager set-up guide, and learn more about Open Tickets, from our Support Centre. 

If you continue to have trouble after taking a look, please just let me know. I'll be happy to dig a little deeper. 

[SD1813]

Hi, thanks for the information.  I have done all of that and still no joy I'm afraid

[Sineaid]

Thanks for the update @SD1813.

The new order and pay release is designed to let you view all your checks, tabs, and online orders in one place - the Orders Tab.

So, I'd recommend also checking that your Order Manager is set up correctly, with the right permissions enabled against your team member profiles. 

If you need to make more or fewer sales visible to an employee, you can modify the employee’s permissions in the Staff section of your Square Dashboard. The relevant permission sets are:

• Checkout > Open Tickets: Applies to open tickets and bar tabs

• Orders: Applies to online orders

• Transactions: Applies to sales of all types that are paid or completed

If you're still unable to view your orders across all devices after that, then I'd recommend reaching out to customer support so they can take a closer look at an account level. Unfortunately due to the nature of the Community being a public forum, us moderators only have a limited view of your account.  

[Steviee]

When going to enable Order and Pay in Release Manager, it warns that all Bills need to be closed before enabling. 

I reached out to Support because of this because when the feature is automatically rolled out to everybody (I think from 10th March onwards) it will not be possible for us to have all bills closed.

Because we don't have House Accounts, for our regular customers, we leave a Bill/Tab open for them to add to over multiple days so that they can pay it off at the end of the week/month (depending on what we've agreed). Therefore there is always open tabs on our system.

Is this going to cause a big issue? Or does it just means that ALL devices will need to be updated in order for there not to be a problem, rather than just some of them? So if we have multiple open Bills, and then update and enable Order & Pay on all devices, will that be ok even if there are open Bills?

[Sineaid]

Hi @Steviee,

Thanks for raising this, I can understand your concern here.

I've gone ahead and put the question to our Restaurants product team, with your use-case in mind. I'll let you know here as soon as I have a response.