Product Listing Loading

[MahamMalik]

I've been trying to make my product listing on this channel but it has been saying "We're syncing your business information" in the bottom right for a long time. How to fix this?

[Summer2024]

Hi, @MahamMalik !

Here's a detailed troubleshooting process:

1. Reset the Connection:

   • Log out of your Square account completely
   • Close all browser windows
   • Wait for 2-3 minutes
   • Log back in

2. Clear Browser Data:

   • Open your browser settings
   • Clear cache and cookies specifically for Square's website
   • Make sure to keep your login information if desired

3. Check Your Internet Connection:

   • Ensure you have a stable internet connection
   • Try connecting to a different network if possible

4. Verify Business Information:

   • Go to your Square Dashboard
   • Check Settings > Business Information
   • Make sure all required fields are filled out
   • Save any changes, even if you don't make any

5. Force Refresh:

   • Windows: Press Ctrl + F5
   • Mac: Press Cmd + Shift + R
   • This performs a hard refresh of the page

6. Try Different Browser:

   • If using Chrome, try Firefox or Safari
   • Or vice versa

If none of these work, please let me know!

[MahamMalik]

Hello,
Thanks for the reply. I tried all of these, and cancelled setup for my channel/created a new one, but the same message persists and my items do not appear in my channel.