Hi, we upgraded to use the pre-order feature for our meal pickups. What is working: The customer can clearly see the pickup date listed when they order. In the most recent case, it's the day before Thanksgiving.
What's not working: When I look at the list of orders, the fulfillment date is when they ordered, not the pickup date. I can manually change each one, but not in bulk. Why and how can I fix this on around 50 orders?
Also, I don't think the order receipt sent to the customer lists the fulfillment date either. It would be nice to have it in there as a reminder, as some people ordered nearly a month early.
Other than the item labeled with the pickup date, I don't see any advantage to using Pre-Orders. Am I missing something?
Thank you!
https://abrokenangel-catering.square.site/
BTW, and maybe this should be reported as a bug, but the item lists both the deadline to order and the pickup date as "preorder":
"Preorder for Nov 26
Preorder by Nov 18. Available for pickup."
I guess that is technically correct, but the grammar is confusing. If you click on "View details," it is much clearer:
"Preorder for Nov 26
Last day to order
Nov 18, 25 at 11:55 PM
Pickup dates
11/26/25"
A related question: Shouldn't my pre-orders show up as "Scheduled" here: https://app.squareup.com/dashboard/orders?
Hello, @abrokenangel
I haven't seen any other reports of issues with pre-orders. I understand that there is a time constraint on this experience, and for that reason I recommend reaching out to our support team. You can give us a call at 855-700-6000 between 6 am - 6 pm Pacific Time Monday - Friday. You can also get in touch with our Messaging and Email Support Teams here.
I know they will be able to shine a light on your situation and hopefully get it cleared up.
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