Pickup Orders are being auto completed when created on POS

[dorsisbakery]

A recent (month or so ago) update on the POS now has orders that are scheduled for pickup being set to COMPLETE status immediately.  Previously there was a "Schedule" button, but now it's been changed to a "Pickup" button that allows you to choose the date/time, customer, etc. I believe in this change the logic for scheduled orders changed. If a customer schedules a pickup via our square website or one of our staff uses the iOS app, the logic has stayed the same. In the screen shot I'm going to attach, you can see two (2) orders that work as before.  All the other tests were done on the POS and all of them immediately go to COMPLETED and the Picked_Up_At Date/Time is set to the Pickup_Place_At Date/Time. The problem is the "Active Orders" screen on the POS now doesn't show future pickup orders. You have to go to the Completed Orders screen where every order, even to go, etc. are shown and there is no way to filter for future orders.  Does anyone else have this issue?

Not sure if it has to do with the "Point of sale fulfillment methods" in the Settings>FullfillmentMethods>PointOfSale settings page which looks new. Problem is, there is no help (even though there is a link to read more which doesn't do anything). Nothing available as to describe what making the changes would do.

[Mobilebarn]

We've noticed this too with the POS update. The new 'Pickup' button is treating scheduled pickup orders differently from how the old 'Schedule' button did — marking them as COMPLETED immediately instead of keeping them in Active Orders.

From what I can tell, the new 'Point of sale fulfillment methods' settings page is related but the documentation link is broken (classic). The logic seems to have changed so that POS-created pickup orders skip the active queue entirely.

What's working correctly: orders from Square Online and the iOS app still go through the proper scheduled flow. It's specifically POS-created pickup orders that get auto-completed.

I'd recommend contacting Square Support with those screenshots — this looks like a regression bug from the POS update, not intentional behaviour. The Active Orders screen should absolutely show future pickup orders. If you get a resolution, please share it here — others are probably hitting this too.

[dorsisbakery]

Thanks for the reply. I’m in contact with square as it’s definitely an issue. With square we tried changing the information on the fulfillment settings page and it made it worse as once set up you get extra options on the POS but only in that it asks what type of fulfillment you’re doing but doesn’t ask for date, times or customer information as per the documentation. We backed it out and went back to just turning on the option on the POS under order creation. We’re back to a broken function but at least we can still set up “scheduled” pickups. Just not do any reporting for what we need to produce in the future. I’m in process of writing an adhoc report that gives that info to us. Not ideal, but a necessity until it’s fixed. 

[SmBuf]

This still an issue and a problem for us as we are in heavy season.   We do a lot of instore scheduled orders and tracking them in the system is highly important 

Panyone find a solution or work around?  We tried turning in fulfillment at the dashboard and that just made  all  transaction tickets show up in the order management queue as active.   That would be a pain to manage.  

anyone find a solution or work around?