Performance Issue: Square Services Disruption 7 Sept, 2023

[urs]

[The title of this post was updated by a moderator from "IS SQUARE DOWN, EVERYWHERE?"]

The Square Support Line says..."you have reached us during an unexpected closure..."  Anyone have an idea what is going on?

[Mumpower00]

Has anyone had issues with the offline mode yesterday when square was down?

[gld3]

Took offline sales during the outage last night, but they are not on any of my reports now? My understanding is they populate when we get back online.  Have they disapperared?  Will there be any recourse?

[MichiganFarmsta]

I have noticed that I have significantly less sales this morning in offline sales. They are not showing up in the reports.

[MichiganFarmsta]

It appears all the cash transactions uploaded. Now we are waiting on the CC transactions.  I would guess (hope) these will upload shortly as square gets things up and running smoothly!

[MtlPkch]

I've only had 1 offline sale out of 8 show up.  Was able to process the 1, but the other 7 haven't shown up. 

I'm hoping they eventually will.

[BenchmarkPub]

Same issue.  Offline not showing up then I see several on the dashboard under transactions that say they didn't process. We had to use offline mode for customers already in the restaurant. Looking forward to hearing how to resolve.

[Bsalty]

During Square's major meltdown yesterday (September 7), we ran 13 transactions offline. They haven't cleared this morning, even though we can now run credit cards and most other things seem to be working. The POS says that they'll run when we are connected to the Internet again, but we are connected now and running transactions, and they're still not updating.

Anyone else having this issue? I'm assuming/hoping it'll clear when the systems are fully operational but was wondering.

[bssonline]

We are having the same issue! Please keep us updated on what happens with yours

[Bsalty]

Absolutely - will do!

[wholesomepetz1]

Is there a limit till offline transactions 

[Bsalty]

I don't know - but we've never had an issue with offline transactions not clearing immediately after reconnecting. But this is a major disruption!

[millerc1534]

We are having the same issue

[Roostynv]

My team ran credit cards in offline mode when square was down. How do we charge those cards now? 

[Roostynv]

When we were on the terminal we saw the pending offline credit card sales but now they are gone and we are connected to the internet and I do not see those sales. This was during the square issue yesterday and it was over $1k in sales for my small business. What can I do??

[HopeThrift]

Same here

[Roostynv]

During the square downage yesterday we had over $1k in offline credit card sales and we are back and connected to the internet but those sales are not showing anywhere. What can we do??

[perkits]

I had several hundred $ in offline and over the last few hours they have now been processed. Data appears to be trickling in slowly. Keep checking your sales and transaction data for yesterday, my data has been changing by the hour. Hopefully by the end of the day everything will be back.

[coho24]

I have offline transactions that still haven't uploaded yet.  Is anyone else still having this issue?

[Bsalty]

MY UPDATE: as of 8:18 am CDT, of my 13 offline transactions yesterday afternoon, 2 have showed up as transactions in yesterday's totals, 9 are still listed as offline, and there are 2 that aren't in either place (yet). I'm assuming they're slowly migrating but I took photos of all 13 yesterday and will make sure they all transition over.

[Mel37901]

wish we had taken photos!  😖

[HopeThrift]

Where can you view them as offline?