Online orders aren't printing automatically anymore

Not sure if an intentional change has shipped recently to square POS but all of a sudden, online orders (sent via the square API) are no longer printing when the POS software receives them. I need to set them to "in progress" to get them to print. 

 

Did something change, intentionally or otherwise?

 

To note: I haven't changed prep time settings, printer profiles, or anything else. But it might have corresponded with an upgrade to the iOS app (currently using 7.16so).

 

My printer profiles are set to automatically print upon the order arriving, regardless of prep time.

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Square Champion

Hello @lavid !

 

I noticed recently that there was a shift in how printer profiles are managed. I had to go through and double check my devices. Many of them defaulted to a base profile that didn’t have online ordering enabled. Once I updated things again all went well.

 

Hopefully that’s all it is for you!

Ryan Wanner
Golden Pine Coffee Roasters
Colorado Springs, CO, USA

Square Champion: I know stuff.
Beta Tester: I break stuff.
he/him/hey you/coffee guy/whatever.

Happy Selling!
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