Online Events Page not showing events I have created

[pumpkinseed]

As you can see in the screenshot, my website editor is not showing that I have events created. I made an event on the item library and set it to visible on the website with all of the applicable information. In fact, it shows up in my store online, but I cannot, for the life of me, get it to show up on my events page. When I click "Create an event" it takes me to my item library in a new tab where that event is already live! I've refreshed both tabs and triple checked that the item is visible online. What is going on?

[Sammie_C · Accepted solution]

Hi @pumpkinseed, thank you for reaching out. I see you are fairly new to the Square Community. Welcome!

Have you by chance done any additional troubleshooting? If you could please give these steps a try and see if this fixes anything:

- Make sure your browser is up-to-date.
- Clear your cache and cookies on your browser. 
- Switch to a supported browser, like Google Chrome. 

- Try accessing website editor from another device.

Please let me know if this helps at all! If not, I can take a further look.

[gardeningneighb]

I'm experiencing the same issue. I tried all of your suggestions above, but none of them worked. Any suggestions? Thank you

[Sammie_C]

I am sorry to hear you are experiencing the same issue, @gardeningneighb. Which Online Events Page is this occurring on?

[gardeningneighb]

Hi @Sammie_C I'm not sure I understand your question. I added items as events and am trying to add them to an events page the same way pumpkin seed is.

[Sammie_C]

Sorry for any confusion, @gardeningneighb. I was wondering what event specifically you were trying to add? But I see you may have gotten this resolved. Is that correct?

@pumpkinseed, were you able to get this resolved, as well?

[pumpkinseed]

I had tried all of those things. I was already using Chrome browser as well

[gardeningneighb]

@pumpkinseed I just chatted with support and they were able to do something on there end to fix it. 

[pumpkinseed]

Ok thanks! I’ll give it a shot

[Pour1forZee]

I'm having this same issue as of late.  It has worked for me in the past with no problems, but this month (December) I am now having this same issue.  I reached out to support and they told me everything was done correctly on my end and assured me they would look into it and email me and call me back and no one has ever followed up!

Very frustrating!