New Square KDS not displaying names on Tickets

[joco]

We just upgraded from FreshKDS to Square KDS and the register is no longer prompting to enter a name for the ticket and/or grabbing name from Credit card.

This is a bug since FreshKDS used to use a "printer" for kitchen tickets and Square KDS does not

So no names are printed on tickets

[ashc]

Hey @joco,

I reached out to the Restaurants team on your behalf and they let me know that they're still working on introducing this functionality.

For now, it's only available for printers.

[joco]

Well then let’s hope they waive the fees since this is a bug. 

[ashc]

It's not a bug @joco it's just not a feature that's released yet for Square's KDS.

[joco]

Yes it is a bug. As you can see they advertise it as a feature. Just look at the image in their website. It shows the names on the tickets. 

 

[dustinatplay]

I'm frustrated by this, too. We found that if we print tickets, we still have the capability of capturing the customer's name, and it displays on the KDS ticket as well. I came here hoping that we simply hadn't figured out where the proper settings were, but ashc's reply makes me believe it's not possible for some reason. I hope they fix this soon, as I'd really like to eliminate the wasted cost of printed tickets now that we're using KDS.