re posting this from 2023. We still need a way to track the history of open tickets such as the date opened, who opened and who has made changes to the open ticket.
when the date changes every time the ticket is open we can not see how long the actual ticket has been open.
I would hope that since this issue has been brought up several times for the developers that a report would be created to be able to track the open tickets.
If this issue has been resolved already Thank You!!!
Got it. Thanks for confirming, @Triflingdork!
I was able to get in touch with one of our product developers. They let me know that this is expected behavior when reprinting or adding a new item to an open ticket.
I hope this information is helpful but please do let me know if you have any additional questions.
Violet
Community Moderator, Square
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