Missing Manual Gift Card Entry Button and Checkout Settings

[wordhorde]

My Square for Retail checkout screen is missing the option to enter a gift card manually. It was suggested that I look at Checkout Settings, but this is not an option on my Settings menu.  The online help files for Square for Retail show screenshots that don't look like mine.  What am I missing?

I've logged out and back in, reinstalled the app, and made sure it was up to date.  Can anyone help?

[TheRealChipA]

Hi @wordhorde.  I think what you need is there, depending on what you mean by entering a gift card manually.  There are two options:

1. When you get to the payment screen on Retail POS, select Gift Card and then type in the number of the card.  This option is for Square-issued gift cards, including e-gift cards.
2. Or, if you have a gift card from a third party vendor or one you issued manually outside of Square, choose More -> Other Gift Card or Certificate.  Type any notes about this payment.

If I misunderstood your question, let me know.  But other than these two options, I know of no way to change the list of payments options available on Retail POS.

Best,

[wordhorde]

Thanks for your response! I am looking for Option 1, however, I don't have either of those options on my payment screen.  The only payment options I have are Cash, Manual Credit Card Entry, Cash App Pay, and More.  The only option under More is Check.

I also don't have a "Checkout" section under settings where I can select what payment methods should show up there as shown in this help article: https://squareup.com/help/us/en/article/7938-reintroducing-square-for-retail-settings

The only items under Settings are Favorites, Hardware, Orders, and Account.

[TheRealChipA]

This sounds like it will require a call to the Square Customer Success Team.  They can pull up your account and look around.  There might be an internal problem with your account that needs to be investigated.  It happens!

Best of luck!