Items double on my site

[StephanieHoyden]

Hello everyone. I'm new to Square and on my store website a few of my items are showing up doubled on the customer side. On my item list inside Square there are no duplicates. Has anyone run into the issue before and if so, how did you fix it?

Thanks!

Stephanie

[Summer2024 · Accepted solution]

Hi @StephanieHoyden ! 

Welcome to Square! We are so happy to have you! 

I apologize for the delay in response here. 

Is this still happening? Was it happening to every customer who went to your site? Let me know and I can take a deeper look. Sometimes it can be a caching or browser issue too. 

I'll be on the lookout for your response. 

[Summer2024 · Accepted solution]

Hi @StephanieHoyden ! 

Welcome to Square! We are so happy to have you! 

I apologize for the delay in response here. 

Is this still happening? Was it happening to every customer who went to your site? Let me know and I can take a deeper look. Sometimes it can be a caching or browser issue too. 

I'll be on the lookout for your response. 

[Coqui_Approved · Accepted solution]

I have the same issue and can't find where it is coming from because it does not show that it's doubled only when viewing online or in edit mode. I contacted Square, and they said it is a Synchronizing issue on Square's behalf and was supposed to be fixed within 24 hours, but it has not changed, and we will launch in 8 days. VERY FRUSTRATING! 

[Summer2024]

Hey @Coqui_Approved - sorry for the delay here. It seems to be the theme with me on this thread. 

Are you still experiencing this? 

[edblschoolyard]

This is happening for me also. My item library only shows one of the specific item, while the online store is displaying duplicates.

[Ellie_]

Hi there, @edblschoolyard,

We would like to take a look at this for you. When you have a moment, can you please send us the link to your site? Can you also provide examples of items this is occurring on?

[edblschoolyard]

Hi! Oh, thank you! Yes, here's a link to the specific page of the site where those duplicate items are appearing (I manually pulled the duplicates to the very bottom of the item list display):

The duplicate items are:

1. Belstar Broccoli
2. Black Magic Kale
3. Famosa Savoy Cabbage
4. Darkibor Curly Kale

Thank you, let me know if I can answer any questions about this!