When we initially onboarded with Square years ago, the team was incredibly knowledgable, and helped us setup our monthly memberships program (we are a carwash) with a manual process in Square.
Now, Square has a subscriptions program built into the system (that didn't exist when we oboarded), that looks like it could potentially streamline this process for us, and make it easier for the clients as well. I have read all of the informational materials on the subscriptions service, and watched the setup videos, but I have several questions that aren't answered in those resources that I have been trying to get answers to ... something a 10 minute call with someone who speaks English, and understands the Square software thoroughly, would be able to accomplish. I have been all-the-way to an endpoint with the AI assistant, and now had 7 calls, and 2 chats with "support representatives" who all say that my best course would be to speak with the sale team, but they cannot connect me to the sales team. When I call the number they provide for the sales team (833-959-5325), the AI assistant tells me I cannot connect to a sales representative because I already am a Square user and that I should connect with support ... who is exactly who sent me to sales ... you see the circuitous pattern here ... very frustrating.
So, in short, how can I speak to someone who can analyze our current process with me and compare it to how subscriptions works so I can determine if it's best to migrate to that feature and to ensure a smooth transition for our members?
