Inventory isn't Uploading Intake on my Ipad.

[Andy212FL]

I have been having trouble the last few days with my inventory not uploading. It has been happening since Square had their system issues on Thursday 2/10. Anyone else having this problem? It says it is a Server issue. It works on the Dashboard Website but not on the Ipad. Is this an IOS issue maybe?

[_Violet]

Hi there, @Andy212FL - Thank you for reaching out and bringing this to our attention.

Sorry to hear of you're having some trouble with your Inventory on your iPad. I see you mentioned this has been occurring since we ran into some issues last Thursday. As of right now, there are no known issues reported on issquareup.com

I would suggest starting out with checking to make sure you have the latest version of the Square app and iOS. As you said, we can sometimes encounter issues within the app if your iPad isn't on the latest software version. You can follow the App Troubleshooting steps listed here as well.

If you are still seeing this issue after completing those steps, please reach out directly to our Support Team for further assistance. They can also report this issue to our Engineers if needed.

Please let me know if you happen to run into any trouble when contacting Support. I hope this information is helpful but please do let me know if you have any additional questions.Thank you again!
 

[Andy212FL]

@_VioletI have the latest version on both. It started working again after I rebooted the Ipad. All is good now. Why did this take so long to get a response? I realize this isn't the Direct Support line but seems longer than usual.

[_Violet]

Hey there again@Andy212FL 👋 Thanks for your reply.

The Community hosts discussions not just between sellers and Square, but also Seller-to-Seller. We usually allow time for other Sellers to offer their guidance before Square steps in to offer theirs.

Apologies that this took longer than you expected to get an answer! For urgent issues, please feel free to reach out directly to our Support Team here.