How to clear committed items from inventory tracking

[Dinger]

I'm setting up inventory tracking for some of our food items. Some of these show less items available than we have on hand. It turns out this is because some of these items have been "committed". All of the committed items I've found are related to a single transaction from 6/1/25. The transaction was created in person at the register, was paid, and Square has transferred the proceeds, so the items for this transaction should no longer be committed. I don't see any way to "force" the committed count for these items back to 0. Any ideas?

[Ellie_]

Hi there, @Dinger!

You're correct that once a transaction is completed (paid and fulfilled), the inventory for those items should no longer be marked as "committed." If items from a past transaction—like the one on 6/1/25—are still showing as committed, it may indicate a syncing issue or a delay in how inventory is being updated for that specific sale.

Here are a few steps you can try to resolve this:

 

• Sync Your Inventory- If you're using Square for Retail or have multiple devices, make sure your inventory is fully synced. You can do this by going to your Square Dashboard > Items > Inventory Management and confirming that everything has been updated across locations.

• Force a Stock Recount - You can manually adjust the stock level for the affected items to override the committed count. In the Dashboard: Go to Items > Inventory, Search for the affected item, Click Adjust Stock > choose Recount Stock and enter the correct quantity on hand. This won’t resolve the committed status directly but will reset your current count to the accurate amount.

• Check for Open Orders or Fulfillment Status

  Even for in-person transactions, if an item is linked to an order (e.g., through modifiers or pickup/delivery workflows), Square may mark the item as committed until the order is fully closed. It’s worth checking your Orders tab to confirm there's nothing still showing as pending or unfulfilled from 6/1/25.

If none of these steps resolve the issue, we’d be happy to take a closer look. Just send us the transaction ID or a screenshot of the affected inventory items, and we’ll investigate further.

[SVLFever]

@Ellie_ ,

I am seeing a similar issue involving mutlipe items and multiple checks.  I have verified that all of the open orders are closed, and I am haivng trouble finding the original transactions of some of these items, which make me wonder if they were on checks that were closed on a day after they were created.   Regardless, I can't find any way to get these items "uncommitted".

Here are some screen shots of one of the item examples.

Any ideas????

   

[SVLFever]

Hey @Ellie_ !

I'm still seeing this issue across multiple items and multiple "closed" checks.   Here is another example of one;

How do I fix all these?

[Ellie_]

Hey hey, @SVLFever ! 

Thank you for following up on this with those screenshots and additional details. We will reach out to our team about this and see how we can assist, we appreciate your patience!

[JTPets]

@SVLFever did you get this resolved? I have had to have support force sync everything on the back end to correct this in the past myself

[SVLFever]

Hi @JTPets ,

I have NOT had this fixed yet.   You called in, or do you have a user name I could link this too?

[JTPets]

Call in unless you have an account rep. I would reference the ticket with screenshot