Hey, I've got an answer for you, and it's a good one!
Here is the problem with downgrading, or cancelling anything with Square Online:
- Square Online has devoured the once friendly (more importantly, user friendly) Weebly. That happy place is dead, cold, and buried. What is left in its place is a bloated mishmash of primrose path "help" links that guarantee nothing but fatigue. And when consumers become fatigued, they often quit trying.
- The minimalist aesthetic that Square, or Square Online—both used synonymously and colloquially by non-insiders—is no longer beautified by that cool and refined look; the negative space now acts as the visual medium more representative of a padded room with no windows wherein the novice finds himself or herself or themselves unable to get simple answers and perform simple tasks, especially when cancelling is the task.
- I was just billed for a month of renewal for the lowest-tier product Square offers; one (1) month of the Professional Site. Here is the exact heading of the invoice, full stop and all:
"This is to confirm the renewal of your 1 month Professional Site."
Or, should I call it the Professional Site Plan? It is so named in the same invoice, under items. Would the word plan so disrupt the convivial prose that prefaces the invoice? Or is it just another small, seemingly innocuous oversight added to the hundreds of other small pieces of semantic jargon to create the grand labyrinth that is Square Online.
In my inbox, as illustrated in the picture, you will see that the invoice is from Weebly. Again, whatever Weebly was is long gone. To pretend otherwise, or do business as, using that name, is confusing. It is tricky to figure out why that name is still being used by Square. The name Weebly is not to be found much within the maze of help pages that lead to more help pages and eventually to this--the message board. The message board; the worst application of internet technology for answering questions and getting results, and here, dared to be used as the primary point of customer service. It seems that Square’s customers are an inconvenience, begging the question, is the average paying small-fry customer Square’s greatest asset?
Incidentally, using a discussion board as the primary customer service access point surely is right up there in the internet pantheon of bad ideas. Remember pop-up advertisements, so ubiquitous in the early days of the internet? Abusive and annoying and untamed they were, until they were suppressed by more recent internet technology which gave users power over endless intrusion to the visual field and to sustained attention. Sadly, but inevitably, we all rather fear—to varying degrees—another type of intrusion, but a hidden one. The collection and monetizing of our personal data is a far more efficient form of advertising, and the amount of data so great that new disciplines, industries, and sciences are developing just to keep up.
Squarepace does have a phone line, to call for help, and I have posted it here. And I’ll post it on 10 different postings that are cries for help. Notice that Square doesn’t even have the common decency, the civility, to use the colloquial PT, or PST, to denote Pacific Time or Pacific Standard Time. For god’s sake—excuse the upcoming use of profanity, but remember, profane words only have the power one decides to give them—**bleep** write the words Pacific Standard Time and don’t obfuscate it by means of a less common designation.
IF THIS DOES NOT get the attention of some human being from Square, Square Online, or the zombie, wearing Weebly’s skin suit, and my simple question and refund for this recurring payment is not redressed within a reasonable amount of time, I will make rather good use of that e-mail address and phone number.
Also, lets take a look at the amount of views to simple questions posted on this discussion board. This response, my response, is now one of 73, connected to nearly ten thousand (9,446 so far) views, which is again connected like neuronal nets to larger and smaller posting-response pairs and views alike. Questions that aren’t even questions; they are cries for help, to cancel, cancel, please god allow me to cancel!
- Square does have an answer to anyone who wishes to cancel--but what exactly are we cancelling? Are we simply saying no to the recurring payments, in my case, The Professional Site Plan, or, are we severing all ties to our information—perhaps even intellectual property if one happens to hit the bullseye in creating a highly valued domain name? Square’s answer is nothing less than a politely veiled threat: Deactivating your Square account means you will be unable to receive or recover any of your payment history or account information. If you don't know what that means, you are not alone.
- Businesses who pretend to be something they really are not, business that have evolved into something else but behave as if they are still accessible to the common man, woman, or trans person, if they persist, they are just bound to end up as a headline describing a class-action lawsuit or a congressional hearing.
- Simply put, Square Online, Square.. whatever this now is, does not provide reasonable access to support, reasonable access to cancel recurring payments, indeed, no reasonable access to resolution of nuts and bolts, meat-and-potato questions.
- And Olive_, if this doesn't get forwarded to an employee or representative of this company for its immediate redress, the next message on the message board will not be from me, but from my, or perhaps even a group of individuals' team of attorneys.
That is my best answer, @parrot88. Ironically, the last time I posted a call for help, my "level" was increased from 1 to 2, in this blind-leading-the-blind mad circus. And no offense to the physically impaired blind community, or the bona fide carnie. - I may even decide to re-write this, and re-write and edit again, and submit it for publication. You don’t know who I am, really, and Square should be grateful that this is merely on a message board, and not part of an investigative report on NPR.
